The first payment will be made directly in PayPal with 50% of the total of the tour and the other 50% will be made on the assigned day of the tour, with your assigned executive.
The rates shown on the website are only valid on the day of your quote. The rates will apply for their respective charge, only in case of reserving the desired service, otherwise the rates may be modify. A reservation is considered completed, when you have a confirmation number and the corresponding charge has been applied.
At the time of booking, you authorize us in writing and / or verbally to use your credit card number to make your payment, and expressly confirm to know and accept our reservation, payment, disclaimer and cancellation policies. All reservations are subject to availability at the time of processing your request. Availability can not be guaranteed until you have received the full payment. For some reservations (duly identified before filling out your contact details and credit card details), we must check availability directly with the provider's reservation department before being able to confirm them. We ask you a maximum of 24 hours for such verification of availability and confirmation.
In order to avoid setbacks, you must print your corresponding coupon and present it at the time you request your paid service. If you want to change or cancel your reservation, please contact as soon as possible, with your assigned Tours Advisor, mentioning your reservation number. We suggest you to read our CANCELLATION POLICIES carefully. Any change of reservation is subject to availability and re-quotation of rates. For more information, please contact your assigned Travel Advisor, mentioning your reservation number.
The amount corresponding to your reservation will be immediately charged to your credit card, as long as the status of your reservation shows that it is confirmed, and will appear on your account statement with the caption: "E-TRAVEL RESERVATION CENTER".
For the payment of your reservation, we accept Visa, Master Card and American Express credit cards. If you do not have any of these credit cards, you can send us a bank transfer. For more information, please contact one of our Advisors.
The rates published on our site are quoted in various types of currencies, which are duly specified at the time. Mexican Pesos will be charged in Mexican Pesos. In the case of any other currency, the amount of the transaction will be converted to US Dollars at the exchange rate in effect on the date of the transaction. Please note that the amount that will appear on your credit card payment receipt may vary up to three percent due to the international fluctuation of the currency exchange rate. http://riolagartosexperience.com is not responsible for such fluctuation and by accepting these policies, you acknowledge having been informed of the fluctuation of the exchange rate and agree to the corresponding charge in American Dollars. If you require a tax invoice, please contact one of our Travel Advisors. It is worth mentioning that for tax reasons the invoices will be prepared after having enjoyed the reserved service.
ttp://riolagartosexperience.com provides services as an intermediary agent between the client and the provider of the goods and services promoted on the website. http://riolagartosexperience.com establishes commercial negotiations within its own standards of quality and service, such as, but not limited to: hotel accommodation, ground transportation and other related tourist activities such as tours and excursions, choosing only the most important providers. qualified and of greater prestige of the market. Notwithstanding this, http://riolagartosexperience.com can not assume any responsibility towards those who purchase services on its Internet portal, due to acts or omissions of the suppliers advertised here, because they have no control or legal relationship over their personnel, equipment, operation or goods.
http://riolagartosexperience.com declares, that:
(a) the photographs shown on its website are representative only and do not guarantee that upon arrival, everything will be exactly as described here;
(b) The category of stars assigned to the tours and services are based on the interpretation of http://riolagartosexperience.com and may differ from the categories reported elsewhere;
(c) The descriptions of the travel services are updated by http://riolagartosexperience.com to your best knowledge, but do not guarantee that everything will be exactly the same as your arrival;
(d) http://riolagartosexperience.com reserves the right to refuse any customer at any time;
(e) Any claim or notification in writing against http://riolagartosexperience.com, must be received no later than fourteen (14) days after the return of your trip.
http://riolagartosexperience.com, will not assume responsibility for any claim, cost or expenses arising from personal or third party injuries, accidents or death, loss or damage of personal belongings, loss of entertainment, anger, disappointment, anguish or frustration , whether mental or physical, resulting from what is mentioned below:
(a) Acts or omissions of any other person other than http://riolagartosexperience.com or its employees;
Despite the close communication established by www.riolagartosexperience.com with the suppliers advertised here, there is the possibility that the validity of some prices has expired or comes from information erroneously provided by those suppliers with which our database is fed. Notwithstanding this, www.riolagartosexperience.com takes the precaution of verifying the rates that apply with each reservation. In case the correct price is less than the quoted amount, www.riolagartosexperience.com will apply the lower amount. In case the correct price is greater than the quoted amount, your assigned Travel Advisor will contact you in due course, informing you of the correct amount or registering the cancellation of the reservation at your request for not agreeing with the increase in price, expressly demarcating www.riolagartosexperience.com and its suppliers from any liability or compensation payment for inconveniences caused by said cancellation.
Any request for cancellation must be informed in writing via e-mail to Travel Advisor, mentioning your reservation number.
For Lodging Reservations:
At the moment of making your reservation of lodging, the cancellation policies applicable for the specific hotel, will be automatically displayed on the screen for your knowledge. Below, we describe our general cancellation policies, applicable to most hotels:
- Reservations canceled 15 days or more before the arrival date are subject to a charge of 10% of the total amount of your reservation.
- Reservations canceled 14 to 3 days before arrival date are subject to a charge of 2 nights.
- Reservations canceled 2 to 0 days before the arrival date, or in case of not arriving, will not be refunded. Similarly, refunds are not applied for early departures.
- For the seasons of Christmas, New Year and Easter, cancellation policies are different, if you want information about this, please contact one of our Travel Advisors.
For Tours and / or Land Transportation Reservations:
At the moment of booking, the cancellation policies applicable for the tour or the specific terrestrial transportation will be automatically displayed on the screen for your knowledge. Below, we describe our general cancellation policies, applicable to most tours and ground transportation services:
- Reservations canceled 3 days or more before the date of service, are subject to a charge of 10% of the total amount of your reservation..
- Reservations canceled 2 to 0 days before the date of service, or in case of not arriving, will not be refunded.